Are you planning for a trip and don’t want to pay for the Airtel DTH connection? In that case, there is a solution that you can use. Now, you can suspend or temporarily deactivate the Airtel DTH connection for a specific time period.
That way, you can save a considerable amount of money from getting wasted. It is a wise thing to temporarily suspend your Airtel DTH account if you are going out and don’t want to pay for the unused days.
In order to retain customers, companies like Tata Sky and Airtel allow users to suspend or temporarily deactivate Airtel DTH connections.
Do you too want to temporarily deactivate your Airtel DTH connection when you plan to not use it for a few days/weeks? In that case, you can opt for a wide array of solutions that will help you to do.
3 Ways to Temporarily Deactivate Your Airtel DTH Connection
There are multiple official methods for you to deactivate or suspend your Airtel DTH account temporarily. Here, it is imperative to note that Airtel DTH doesn’t have an automated process. You will need to send an email or call customer care and request to temporarily suspend your Airtel DTH connection.
Things you need to know before temporarily suspending Airtel’s DTH account:
- It is vital to remember that customers can use this facility only three times a year.
- The maximum duration for which you can deactivate your Airtel DTH account is not mentioned anywhere.
- Rs. 30 will be charged if you choose to temporarily deactivate your Airtel DTH account.
So, without wasting any time, let’s check how you can temporarily suspend Airtel DTH easily
1. Call Airtel DTH Customer Care
One of the ways you can use to temporarily deactivate your Airtel DTH Account is by calling the customer care number. There are multiple contact numbers available to talk with a support executive.
- If you are an existing Airtel user, you can call 12150 to reach Airtel DTH customer care.
- Other users, can reach out to 1800-103-6065 or 1800-102- 8080.
- If none of the above toll-free numbers work, you can try the tolled number 020-40181400. Please note, additional call charges will be applied when you call this number.
Apart from this, Airtel DTH customer care also has multiple phone numbers depending on the state that you are residing.
|Andhra Pradesh||040 44448080|
|Jammu & Kashmir||9596748080|
|Madhya Pradesh||0755 4448080|
|Tamil Nadu||044 44448080|
|Uttar Pradesh||0522 4448080|
|West Bengal||033 44448080|
You need to call any of these numbers and explain the service you want. They will respond to your request within a few minutes. You can reactivate the service whenever you want by again reaching out to the above numbers.
It is always suggested to make the phone call from a registered mobile number to pull your account information automatically and it helps you save a lot of time.
2. Send Email to Airtel DTH Customer Care
Another way to temporarily suspend or deactivate the Airtel DTH connection is by sending a written email to firstname.lastname@example.org
Don’t worry, for your convenience, we have drafted an email template that you can use to send the email after making the necessary changes. Please make sure you change your Name, Customer Id, days to deactivate, starting date, and ending date.
Subject: Requesting Temporary Deactivation of my Airtel DTH Connection
This is [YOUR NAME], having an Airtel DTH connection with customer id: [YOUR CUSTOMER ID].
Due to unforeseen circumstances, I want my Airtel DTH connection to be suspended temporarily for [TOTAL DAYS TO DEACTIVATE] days, starting from [STARTING DATE]. I want the suspension to end and reactivate my account on [ENDING DATE].
I will be highly obliged if you can process my request at your earliest best.
3. Don’t Pay the Bill, Simple!
There is yet another way to temporarily deactivate your Airtel DTH account. Though this sounds funny, you can just stop paying the bill, and you won’t have to worry about contacting customer care! When you are back from your vacation, recharge your account with Rs. 100 to resume the Airtel DTH connection immediately. Please note, this only works if you have a limited balance in your Airtel DTH account.
For example, if your remaining balance is Rs. 50, your account will be deactivated automatically after 3-5 days depending on your monthly plan. However, if your account has a high balance like Rs. 500 or more, it is better to contact customer care or write an email to the support team to temporarily hold your Airtel DTH account.
However, there are some penalty charges that you need to consider.
If you have a monthly plan amounting to 350 INR or more, you will need to pay 20 INR after the break period. Moreover, if you have a monthly plan of less than 350 INR, you will be charged 15 INR.
Now, if there is an activity for 720 days (2 years) or more, then the account will be considered inactive. Moreover, any remaining credits or balance will expire. If you don’t want to lose your credits or balance in your account, please ensure to pay the minimum amount so that your Airtel DTH connection will be inactive status.
If your account is not activated for more than 2 years, you are charged 150 INR to reactivate your Airtel DTH connection.
Frequently Asked Questions
Here are popular and frequently asked questions about temporarily suspending an Airtel DTH account.
Is there any time limit on deactivating my account?
How many times is it possible to use the temporary account suspension option in a year?
You can use the temporary account suspension option three times a year.
Do I have to pay any charges for deactivating and activating the Airtel DTH account temporarily?
Yes, there are charges for deactivating and activating the Airtel DTH account temporarily. You have to pay 30 INR when you choose to deactivate the account.
Is it possible to reactivate the account before the end date?
Yes, it is possible to reactivate the account before the end date. In this case, you will need to contact customer care to reactivate the account.
Also Read: How to Stop Airtel Flash Messages on Android
These are the 3 official ways to temporarily deactivate or suspend your Airtel DTH connection. Now, you can go on the desired trip without worrying about money wastage. It would be really great if Airtel automates this process via their app, IVR, or website similar to Tata Sky. Also, the charges for temporarily deactivating the Airtel DTH connection sound unfair to me where Tata Sky does the same for free of cost.
I hope Airtel soon will automate the temporary deactivation process and reduce/void the charges for the same. If you face any problems while deactivating your Airtel DTH connection temporarily, let us know in the comments below. If you are happy with the resolution, let us know through which medium do you get the timely resolution? This will surely help our readers if they want to deactivate their Airtel DTH account quickly.
Ravindra Cs says
Thanks for the information