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LG Offers Full Refund for Nexus 5X Units Stuck in Boot Loop

Last Updated on November 29, 2016 by Rahul Krishnan 13 Comments

When we face an issue with a product, the first thing we check is the expiry date of the warranty period. If it doesn’t expire, we will bring it to a service center and get it repaired.

But with LG’s Nexus 5X, we see a whole different scenario, at least with the ending of the above situation.

According to a Reddit thread, a considerable amount of 5X users are facing this issue. The exact problem is the phone, getting into bootloop.

LG Comes Up with Full Refund for impacted Nexus 5X Devices

nexus 5x

When people brought the affected unit to service centers making use of the warranty period, LG couldn’t solve their problem. The reason they got was the lack of hardware components.

Must Check: Here is a DIY guide to fix Nexus 5X Boot loop issue

Recently, Google came up with its own flagship smartphone range, Pixel, giving an end-notion to the Nexus series. Obviously, they stopped selling any Nexus phones. And, it seems like LG has halted the production as well.

Quoting the Reddit thread, customers, who bought units for service got the following mail.

“We’re sorry to hear that you’ve experienced a problem with your LGH790 and appreciate you giving us the opportunity to provide a warranty repair. We have received your device at our repair facility but currently, a part to complete the repair is out of stock and is no longer available.

To rectify this issue, we would like to offer you a refund for the full amount of your device. That amount will be determined by your sales receipt. Your refund can take approximately 4 weeks to receive due to the holiday.”

LG launched 5X in collaboration with Google about a year ago back in 2015 October. People who bought it even in November can claim for warranty.

Also Read:- Nexus 5X vs iPhone 6

As the mail says, you will get a full refund for your damaged phone if you are getting this issue. In order to claim the refund, you must contact LG.

They will give your money back with some strings attached. The refunding process is a lengthy one, lasting at least 4 weeks. So, you should submit the documents and they have to verify the same.

Nexus 5X was really an affordable phone with some fabulous specs. The Snapdragon 808 and Adreno 418 worked hand in hand to bring smooth performance to the front. They offered two storage options; both 16 and 32 GB.

The back and front cameras were 12.3 and 5 megapixels respectively. The fingerprint scanner was fast enough and it has a decent 2700 mAh battery.

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#Android#Nexus#Nexus 5
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Rahul Krishnan, a wordsmith from Kerala, India is always in lookout for his next article idea. He is a fanatic reader. And, the rumour is that his mom has recently hidden his debit card so that he can't buy books anymore. She doesn't know he has a spare one.

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Comments

  1. Avatar for LGLG says

    July 7, 2018 at 6:09 AM

    LG told me they would replace the device, but then told me they wanted €400 because there was a crack on the screen, even though this was totally irrelevant to the bootloop problem. What a shit-show of a device, I will be avoiding LG in the future…

    Reply
  2. Avatar for NupurNupur says

    February 22, 2018 at 2:45 PM

    I faced the issue after warrenty was expired. LG service center said that mother board needs to be replaced and asked for 13k which obviously i didnt pay.
    Is company actually refunding the amount? Please let me know the process.

    Reply
    • Avatar for Amar IlindraAmar Ilindra says

      February 23, 2018 at 12:13 PM

      Hi Nupur,

      Yes, the company is refunding the money or exchanging it with another device if your Nexus 5X is under warranty.
      Recently one of our readers faced the same issue and his mobile is not under warranty.
      They replaced the motherboard for 5K only.

      I suggest you go to another service center. 13K is a hell lot of amount. You can get the motherboard replaced for around 4K t0 5K.

      If you are techie, follow this guide to fix Nexus 5X boot loop problem – https://www.geekdashboard.com/fix-nexus-5x-bootloop/

      Reply
      • Avatar for KuldeepKuldeep says

        July 30, 2018 at 9:04 AM

        Hey, I too face the same issue buddy. I am from Bangalore, I too was told that I need to pay 13k for replacing the motherboard as I was also facing the boot loop issue. I would like to know the exact details on how to claim the refund. I have contacted LG sometime back without knowing about refund policy and they did just told me that they cannot help me in any way as my warranty is expired. So need your help on this. Love to hear from you Amar and Nupur

        Reply
        • Avatar for Amar IlindraAmar Ilindra says

          July 30, 2018 at 5:33 PM

          Kuldeep, you can not get the refund if device warranty is expired. Unfortunately, you are now left with two options:

          1. Visit another service center and try to negotiate the motherboard price.
          2. Follow our DIY guide to fix the bootloop problem.
          Link: https://www.geekdashboard.com/fix-nexus-5x-bootloop-unblod-tool/

          Reply
  3. Avatar for Jason M.Jason M. says

    July 13, 2017 at 11:09 PM

    I just got my phone back from LG’s Texas repair facility. They replaced the main board and no refund was given. It was under warranty and my phone now has a 90 day warranty after the repair.

    Reply
  4. Avatar for EricEric says

    June 27, 2017 at 10:55 PM

    Spoke with LG and they absolutely won’t refund you. They’ll let you send it back to them and if it’s a bootloop problem, they’ll fix it, but you’re out a phone for the month it’ll take them.

    Reply
    • Avatar for braveladbravelad says

      July 13, 2017 at 6:28 PM

      Will it be fixed for free?

      Reply
      • Avatar for Amar IlindraAmar Ilindra says

        July 17, 2017 at 10:42 AM

        Yes, they should.

        Reply
        • Avatar for SirishaSirisha says

          December 18, 2017 at 3:14 PM

          I got this issue after the warranty expired. I am asked to pay 12.5K in Bangalore service center. Is it fair to make the customer pay for a manufacturing defect?

          Reply
          • Avatar for Amar IlindraAmar Ilindra says

            December 18, 2017 at 4:45 PM

            Hi,

            12.5K is huge for their own mistake. I suggest go to another service center. Ask them for a full refund.

  5. Avatar for Atul MalhorAtul Malhor says

    June 11, 2017 at 11:57 PM

    LG Nexus 5x 16 gb was absolutely rubbish phone.

    Reply
  6. Avatar for RenaudRenaud says

    January 22, 2017 at 5:31 PM

    Well, I guess if you’re stuck with your phone, but also had a broken screen a few months sooner, you’re definitely screwed.

    I can tell you that LG device I bought was the last one.

    Reply

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